Is Blockbid regulated?
As a registered digital currency operating in Australia we are fully compliant with the AML/CTF guidelines outlined by AUSTRAC
Mon, 3 Sep, 2018 at 2:51 PM
Is Blockbid safe and secure / Is it safe to use Blockbid?
Yes, Blockbid is safe to use. Here's a few reasons why: 95% of all crypto asset deposits are stored in an offline multi-signature hardware vault As ...
Mon, 3 Sep, 2018 at 3:17 PM
What security features will be available on Blockbid?
Users will have the ability to enable 2FA, cold wallet storage, insurance against cyber attack, as well as other security enhancements such as IP whitelist....
Mon, 3 Sep, 2018 at 2:57 PM
What is 2FA (two-factor authentication)?
2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are.  First, a user ...
Mon, 3 Jun, 2019 at 6:34 PM
Why do I have to go through 2FA process, every time I login?
Having two-factor authentication (2FA) on user's account improves security by making it harder for unauthorized people to access your data and therefor...
Mon, 3 Jun, 2019 at 6:38 PM
I lost my phone, what should I do to setup 2FA again?
If you've lost the device with your Authenticator and no longer have the phone number on file with your Blockbid account, Please follow the steps mentio...
Mon, 3 Jun, 2019 at 6:48 PM
How do I enable 2FA on my account?
User will be prompted to set up 2FA (2 Factor Authentication) when an account is created. However, changes can be made to these settings in the future by fo...
Tue, 4 Jun, 2019 at 5:37 PM
How can I ensure maximum security on my account?
Here are a few tips for ensuring maximum security on your Blockbid account: Don't share your password with anyone Don't share your private key ...
Mon, 3 Sep, 2018 at 3:20 PM
Why do you require my ID and proof of address for verification?
All prospective Blockbid customers must complete our Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes. This process requires y...
Mon, 3 Sep, 2018 at 3:25 PM
Troubleshooting & Account Errors
For any troubleshooting or errors which have not been addressed in the articles of Support Helpdesk, please contact us directly for assistance: support@bloc...
Mon, 3 Jun, 2019 at 7:00 PM